Refund policy

Please read our refund policy carefully to understand your rights and responsibilities regarding returns and refunds.

Return & Refund Application:

To initiate a return or refund, you must file an application within 30 days from the delivered date of your order.

Applications submitted after the 30-day period will not be accepted.

Order Cancellation:

We do not support order cancellation before shipping. Once the order is placed and payment is made, it cannot be canceled.

Non-Defective Remorse Returns:

We do not accept returns based on non-defective remorse. Please ensure that you make informed purchasing decisions.

Damaged or Defective Items:

If the item you received was delivered damaged or defective, you do not need to return it.

Please contact our customer support with valid proof, such as photos or videos, of the damaged or defective item.

Warranties to Retailers:

We do not offer warranties to retailers. Our refund policy applies to end customers only.  

Delayed in Transit/No Tracking Info:

Order Cancellation:

The buyer cannot cancel the order before shipment.

Delayed Shipment:

After the order is generated and payment is made, the logistics tracking information should be available online within 7 days.

If the tracking information is not online within the specified time, a full refund will be supported.

Refunds during Delivery Period:

Refunds are not supported within the expected delivery period of our store. Please refer to Clause 4 for further details.

If the delivery exceeds our expected period, a refund will be supported within the delivery period.

Extended Delivery Period:

If the order is marked for delivery and the logistics fail to deliver it within 15 days (including 15 days) after the expected delivery, a full refund will be supported.

Logistics Delay:

In case of delays caused by peak season, bad weather, major holidays, or other external factors, a full refund will be supported if the delay exceeds 25 days from the shipping date.

Special items such as charged, powder, liquid, paste, etc., will also be fully refunded if not delivered within 25 days from the shipping date.

Package Issues:

If the package is damaged, has quality problems, or contains the wrong goods, the buyer must provide physical photos as proof.

For problems related to package use, the buyer should provide a video demonstrating the issue for a full refund and proper disposal of the goods.

Missing Accessories:

If there is a lack of accessories, the buyer should provide physical photos.

Reissuing the missing accessories will be given priority. If the buyer does not accept them, the goods will be discarded, and a full refund will be supported.

Non-Receipt:

If the order is not received, the buyer should provide screenshots of customer after-sales processing at the back of the store to support a full refund.

Destroyed in Transit:

If the order is damaged in transit and valid proof is provided, such as a screenshot indicating the damage on the logistic website, a full refund will be issued within 3 business days unless a replacement is requested by the retailer.

Returned to Sender (Except for Wrong Shipping Address):

If tracking shows that the order was returned to our supplier's warehouse, a full refund will be issued within 3 business days of the refund request unless a replacement is requested by the retailer.

Delivered but Not Received:

Wrong Delivery Address:

If the delivered address differs from the shipping address provided on the order and confirmed by the carrier as a wrong delivery, the order will be fully refunded or replaced within 3 business days.

Same Delivery Address:

If the delivered address matches the shipping address on the order and proof of delivery is provided by the carrier, the refund request will be denied.

Damaged, Broken, Stains, Minor Scratch, Poor Quality, Not as Described, Wrong Item Received, Missing Item/Accessories:

If the packages or goods ordered have issues (e.g., damaged, broken, stained, minor scratches, poor quality, not as described, wrong item received, missing item), and valid proof is provided, the order will be either replaced or refunded.

If the supplier requests the product to be returned, it should be sent back within 3 business days, after which the product will be replaced or refunded.

If the supplier does not request the product to be returned, the product will be refunded within 3 business days of the refund request.

Valid Proof:

Please provide photos or videos of the issued goods and photos of the package with the label as valid proof for the refund or replacement process.

If you have any questions or need further assistance, please contact our customer support team.